FAQs & Policies

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• Typical: Most orders finish in 1–3 weeks, depending on the product, quantity, and our current queue. We’ll give you a realistic timeframe when you request a quote and keep you updated if anything shifts.
   
• Rush: Often possible. A rush fee may apply to cover overtime, expedited materials, and schedule adjustments.Our team of experienced customs brokers will guide you through the complex process of customs clearance, ensuring that your shipments comply with all regulations and requirements.

• No strict minimums. Some products have practical minimums based on method and setup time (for example, we’re not selling a single 2″ sticker).
   
• Setup time is real labor. You’ll see any setup fees up front in your quote so costs stay predictable.

• Before production, we send a digital proof—a preview that shows size, placement, and color targets on the selected item.
   
• You must approve the proof before we make anything. Approval confirms that the specifics shown (art, spelling, size, position, material color) are correct.
   
• Changes after approval may require re-setup and can affect cost and timeline.

• We aim for accurate, consistent color within the technical limits of each method and material.
   
• Due to differences between screens, inks, dyes, and substrates, minor variation is normal. If a specific color target matters, tell us up front and we’ll advise the best process.

• DTF apparel: Wash cold, inside-out; low-heat dry; do not iron directly on the print.
   
• Sublimation apparel: Normal care; the color is in the fibers.
   
• Embroidery: Normal care; avoid snagging and high-heat pressing directly on stitches.
   
• Leatherette patches: Spot clean only. Do not machine wash or dry.

• Outdoor UV, weather, and abrasion cause gradual wear over time.
   
• Laminates improve durability but aren’t permanent. We’ll give you a realistic service-life estimate based on use.

• We typically do not accept outside items for printing or engraving.
   
• In special cases we may approve them at our discretion. If we do, work is performed at the customer’s risk—we are not liable for damage or failure on items we did not supply.

• Resale: You’re welcome to resell items we produce for you (e.g., branded merch for retail or online). The limitation is on returns, not resale.
   
• Returns: Because items are made to order, returns for preference change aren’t available.
   
• Our responsibility: If the finished item does not match the approved proof (e.g., wrong size, placement, or clearly off from the approved color target within process limits), we’ll correct or reprint.
   
• Your responsibility: We are not responsible for issues that were present in the customer-provided or customer-approved artwork, including but not limited to low resolution, typos, dates, or design/layout choices visible on the proof.

• Local pickup available.
   
• Shipping available; transit time is separate from production time. (If you need specific delivery timing, tell us at the quote stage.)

• Payment terms are listed on your quote (deposit or paid-in-full).
   
• Setup fees are non-refundable once production prep begins.

• DTF: Transparent PNG at print size, 300 DPI. Avoid lines thinner than ~0.5 pt.
   
• Sublimation: RGB PNG/JPG, 300 DPI; light polyester or coated substrates only; no white ink.
   
• Embroidery: Vector (AI/SVG/PDF) preferred; digitizing fee per design/size; simplify tiny details.
   
• Decals/Stickers: Vector with a named cut path “CutContour”, or raster at 300 DPI with ⅛″ bleed.
   
• Full details: see the File Prep page.

 By submitting artwork, you confirm you have permission to reproduce it. We do not assume liability for trademark or copyright violations.